Care and support

Our care partners

Important

A number of the Council's commissioned care providers had their sponsor licences revoked following Home Office review. Affected residents are being reassessed.

The Council commissions domiciliary and residential care from a number of independent providers. Some of these providers held a Home Office sponsor licence, which allowed them to recruit care workers from overseas under the Health and Care Worker visa route.

Since 2022, the Home Office has revoked more than 470 sponsor licences held by care sector employers nationally, following compliance reviews. An estimated 39,000 sponsored care workers nationally have been affected by licence revocations and by employers ceasing to trade over the same period. A number of the Council's commissioned providers are among the employers affected.

What this means for your care

Where a commissioned provider is no longer able to deliver a care package, the Council has a duty under section 48 of the Care Act 2014 to meet eligible needs for a transitional period while alternative arrangements are made.

Residents affected are being contacted directly by their allocated social worker to arrange a reassessment. You do not need to contact the Council unless your care has stopped and you have not been contacted within 5 working days.

Support for care workers

Care workers employed under a sponsor licence that has been revoked are, in most cases, given a limited period by the Home Office to find a new sponsoring employer. The Council does not hold sponsor licence decisions and cannot advise on individual immigration status.

Where to get independent advice

Care workers affected by a sponsor licence revocation should seek advice from a regulated immigration adviser or a recognised advice organisation before their permission to remain expires. Employers seeking to become a licensed sponsor can contact the Home Office directly.

Hospital discharge performance information
Back to Care and support